Reference

serbajitu Privacy Policy for Indonesia accounts

serbajitu Privacy Policy explains how we handle your account details, device signals and wallet records when you use our mobile path with DANA or QRIS.

Account dataWallet recordsCookie choicesLocal-law access
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serbajitu serbajitu Privacy Policy for Indonesia accounts
CONTACT PATHS

Check your Privacy Policy contact route

A clear contact route helps when you want to ask about your Privacy Policy rights, correct an account detail or understand a wallet record.

Policy questions Use the support contact linked beside your account settings to ask how we collect, use or retain your personal data under this Privacy Policy.
Wallet records If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send its date and status only; never send your wallet PIN or full security code.
Account corrections Request a change through the account support path and identify the affected detail, such as your phone number, email address or verification record.
DATA CONTROLS

Secure your account data with clear controls

We keep the Privacy Policy practical by connecting each data category to an account task: access, payment matching, security or support.

Data handling

We use account details to create access, respond to support requests and check wallet status. Payment references from QRIS or bank transfer are used for matching, not for collecting your wallet PIN.

Cookies and devices

Cookies and device signals can keep your session working and help identify unusual sign-ins. You can adjust browser cookie controls, although some account functions may then require another login.

Account security

We may ask for phone verification before account access and use account details to compare a support request with the correct record. Keep your password, wallet PIN and verification code private.

Retention periods

We retain records only for the period needed for the stated account, payment, security or legal purpose. The period can differ by record type and local requirements.

Who to contact

Our support route is the place to ask about stored data, a device record, a cookie choice or a payment reference. Include your account contact detail so we can locate the request.

Change requests

You can ask us to correct inaccurate account data or explain available deletion options. We may verify account ownership first, and the outcome depends on local law and the record involved.

Browse serbajitu Privacy Policy answers

These Privacy Policy answers address the searches we hear most often before an account is opened. They cover the data connected to Indonesian wallet rails, phone verification, mobile browsing and requests for access or correction. If your question is not listed, use the account support route and describe the record or device involved without sharing a password or wallet PIN.

It covers account details, verification records, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps us confirm account ownership before access and support changes. We use the linked contact detail to match your request with the correct account record.

Yes. The policy explains browser, device and cookie signals used for session continuity and security checks when you move from login to account pages on a phone.

We may store a payment reference, amount status and account match needed to confirm a DANA or QRIS transaction. We do not ask for your wallet PIN or full security code.

You can contact support through the account route and ask what personal data is held about you. We may verify ownership first, and fulfilment depends on local law.

Yes, send a correction request for details such as your phone number or email address through account support. We may request verification before changing the record.

Retention depends on the record and its account, payment, security or legal purpose. We keep it for the needed period, with the applicable period depending on local law.

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